Developing and using confident behaviour
When:
Time:
Where: Association of Optometrists, 2 Woodbridge Street, London, EC1R 0DG
Interactive CPD points: 15
Book or join now to attend this event Interactive CPD points approved: 15
In this workshop-style event, delegates will work in small groups to explore the important role of communicating with confidence within the workplace through a series of sessions.
The full-day event aims to improve interactions with patients and colleagues using an evidence-based approach to help develop a range of skills including:
- Learn the principles of assertive communication techniques
- Understand how emotions can affect our actions in difficult situations and review the importance of self-esteem
- Learn to set boundaries during professional interactions and effectively redirect people when these are crossed
- Be able to say ‘no’ without damaging working relationships
- Understand how conflict can be triggered by communication style and learn techniques to avoid this outcome.
CPD
- The event is approved for 15 interactive CPD points
- To be eligible for all of the CPD points you need to attend for the duration of the event.
Note: Due to lift maintenance, there may not be step free access available to the seminar room. Please contact us before booking if this may affect you for further information.
9.30AM - 10.00AM
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Registration
Registration
10.00AM - 11.00AM
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3 points
Preparing to be assertive
Discussion workshop
CPD ref no: C- 102920
Interactive:
Practitioner type:
Domains:
11.00AM - 11.15AM
-
Refreshment break
Session Breaks
11.15AM - 12.15PM
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3 points
Understanding your reactions
Discussion workshop
CPD ref no: C-102921
Interactive:
Practitioner type:
Domains:
12.15PM - 1.15PM
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3 points
Asserting your basic rights
CPD ref no: C-102922
Interactive:
Practitioner type:
Domains:
1.15PM - 2.00PM
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Lunch
Session Breaks
2.00PM - 3.00PM
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3 points
Saying 'no' without damaging working relationships and practice
Discussion workshop
CPD ref no: C-102923
Interactive:
Practitioner type:
Domains:
3.00PM - 3.15PM
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Refreshment break
Session Breaks
3.15PM - 4.15PM
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3 points
Reducing the chance of things going wrong and action planning
Discussion workshop
CPD ref no: C-102926
Interactive:
Practitioner type:
Domains:
4.15PM - 4.30PM
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Close
Trevor Bibic
Trevor Bibic has been working in personal and professional development training for over nine years, developing and delivering a wide range of workshops, webinars and one to one coaching.
Trevor spent several years training as a career’s consultant with the University of London and was one of a select group used to deliver professional training in careers and professional skills. He subsequently became a freelancer in this field with a focus predominantly in the health sector.
With the BMA, BMJ, Health Education England and the AOP, Trevor has developed and delivered training on a variety of skills and careers areas including leadership, time management, assertiveness and interviews. He also currently provides one-to-one support for a range of careers related issues with HEE for London and the South East.
He has held various management and leadership positions throughout his career. In addition, he has been involved in recruiting for over 20 years; this gives him an excellent understanding of dynamic working environments and challenges.
In addition to the health-oriented organisations, Trevor works also works with a number of high-profile higher education institutions such as LSHTM, Kings College, UCL and others across The University of London federation.